Procedure to follow when returning goods

How did you purchase the products you want to return? 

ABOs and Registered Customers who have purchased the products directly from Amway please follow procedure descibed below. If you have purchased the products from another ABO please reach out directly to the person who will handle the return for you.

Procedure for ABOs and Registered Customers

In order to complete your return request you have to be logged in to your account and go to ‘My Office - Orders - Account Orders History’, select the order (click ‘Details’) and start the returns process by pressing the ‘Return’ button. Follow the menu to close your request successfully. You will receive a return confirmation mail with instructions how to send your parcel to Amway.

1 Sign in

2  Go to “My Office - Orders - Account Orders History

3 Select order to return (click “Details”)

4 Press “Return” button

5 Follow the menu to close your request successfully

6 Check your mailbox for further instructions

Please always send the parcel under the Return reference number. Request your parcel pick-up service ( as described in your return confirmation mail ) or drop your parcel at the local Post office and keep the tracking number for your records with receipt for shipping costs as well. After arrival at Amway the goods and documents are checked for completeness and factual correctness in accordance with the rules for return of goods (see below). Where applicable, a refund or replacement will be issued.

This procedure only applies when ABOs or Customers purchased the goods directly from Amway. Customers, which have purchased the goods from their ABO, must contact the ABO for the return process.

General rules for returning goods

Condition of product:
Only those products will be credited which:
  • show a product fault,
  • were delivered in a damaged condition, this not being possible to establish immediately at the time of delivery,
  • have been returned by ABOs or customers on the basis of the satisfaction guarantee in force in the particular case.

Damaged products, or products which are unfit for resale owing to inappropriate storage and/or usage will not be credited and will be returned.

Carriage costs: returns are free if you use the pick-up service. Return requests: will be automatically deleted if the products are not sent back to Amway within 3 months.
Settlement of account: the refund amount will be direct credited in accordance with the selected refund method. Promotion/Bundle Returns: Bundles and promotions can be only returned when complete.